Privacy Policy
What data do we collect?
When placing an order we collect your name, email address, delivery address and payment information. The contact form asks for your name, email and message.
How do we use your data?
We use your data exclusively to process your order, deliver your product, and answer your questions. We do not share your data with third parties, except with our delivery partners (PostNL, DPD) to deliver your parcel.
Cookies
cycleplate.com uses functional cookies that are necessary for the website to function. We also use analytical cookies (Google Analytics) to analyse and improve website usage. You can disable cookies via your browser settings.
Retention period
We do not retain your personal data longer than strictly necessary for the purposes for which it was collected. Order data is retained for the legally required period of 7 years.
Your rights
You have the right to access, correct or delete your personal data. To exercise these rights, contact us at info@cycleplate.com.
Security
We take the protection of your data seriously. We use appropriate technical and organisational measures to protect your personal data against unlawful processing.
Processors and third parties
We share your data with the following parties, only to the extent necessary to deliver our services: Shopify (e-commerce platform and payment processing), PostNL / DPD (shipping and tracking), Google Analytics (anonymised website statistics). We have data processing agreements in place with all of these parties.
Legal grounds for processing
We process your personal data on the following GDPR grounds: performance of a contract (to process and deliver your order), legal obligation (for financial record-keeping for 7 years), legitimate interest (to improve our website and services), and consent (for sending newsletters — you can unsubscribe at any time).
Submit a complaint
If you have a complaint about the processing of your personal data, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
Controller
The controller responsible for processing your personal data is:
Fietsplaat BV
Hogelandseweg 78, 6545 AB Nijmegen
Chamber of Commerce: 42000461
Email: info@cycleplate.com
Contact
For questions about this privacy policy, please contact us at info@cycleplate.com.